Important tokidoki x Ju-Ju-Be Donutella’s Sweet Shop Update!
So, we have received more questions, comments and requests than ever before for Donutella’s Sweet Shop. Here’s answers to a lot of the questions, comments and requests and in addition also some useful information on ordering.
First questions, comments and requests;
Q: Will you have Donutella’s Sweet Shop at launch?
A: Yes, of course.
Q: What time is Donutella’s Sweet Shop launched?
A: To be honest we don’t know yet. Ju-Ju-Be did a staggered launch with Onyx, and they may be doing the same thing with Donutella’s Sweet Shop. We haven’t received any information on that yet. As soon as we know more, we will let you know.
Q: Print placement. Will we be able to select print placement at launch?
A: Due to expected very high volume of orders and how our shops work, we won’t be able to offer print placement selection, at launch. It will be offered later.
Q: Can I leave a request on print placement and will you honour it?
A: Yes, you can leave a request and we will do everything we can to get you what you want, within the realism of the print and the item.
Q: Can you limit the purchase to only one or two for each item per person?
A: Unfortunately, it’s not technically possible. You can purchase as much as you wish. We can’t limit, but we will supervise and if we see orders with huge amounts of single items we will hold the order and contact the customer to see what’s going on.
Q: Will there be a shared stock or do each shop have their own stock?
A: We have just implemented a new Inventory Management system, but as we have no experience on how it will perform under very heavy load, we have decided to have separate stocks for each shop. That means that United States shop will have own stock, United Kingdom will have own stock, and the remaining nine shops, from which only three will be selling Donutella’s Sweet Shop, will have a single shared stock.
Q: Does you shop reserve items I place in the shopping cart?
A: Yes. Our United States shop reserves the items you place in the shopping cart for few minutes. So if you are swift, you can be sure to get everything.
Q: Can you combine orders?
A: Yes, we can, and in fact our Inventory Management system will do it (almost) automatically. But, it means that all the goodies based on purchase size won’t be included, as the Inventory Management system can’t add them. So, it’s better to place one combined order.
Q: Can I pre-order or reserve items?
A: Pre-ordering and reserving is strictly forbidden, so unfortunately no, you can't pre-order or reserve anything.
Q: How can I order faster?
A: First of all, if you’re a customer to our USA shops, register and fill in your details. In addition to getting 200 Reward Points, you will also be able to checkout a lot faster. Second, double check that your shipping address matches the shipping address you have in Paypal. If it doesn’t match, the order will be flagged suspicious by our system and it will go to the end of the line for shipping, as it will require manual checking.
Q: I have a discount code. Is it valid during Donutella’s Sweet Shop launch and can I use multiple codes?
A: All discount codes have an expiry date. If it’s one of the Reward codes, it will be valid for the next 10 years. If it’s any other code, you have been informed the expiry date. Our shops platforms don’t support more than one discount code per purchase. Sorry for that.
Q: You ship from Europe. What about the customs duties and taxes?
A: If you order is shipped with DHL Express, your order can be up to $800 in United States and you won’t be paying any duties or fees. Everything is shipped directly to your door.
Q: What is the shipping time for my order?
A: With DHL Express your order is delivered generally 2 to 3 working days from shipping. Global Priority Mail Express will take 4 to 12 working days.
Q: When will be my order shipped?
A: With huge amount of orders expected, we may not be able to stay in our normal schedule of shipping everything at launch day. We will work 24/7 to get all orders out as soon as possible.
Then the fun part. We have a lot, really a lot of Donutella’s Sweet Shop coming. In fact, we have so much, that we had to divide the shipment in two parts, as all arriving at once, they wouldn’t have fit inside our warehouse. So if something runs out on launch day, don’t despair, there’s a lot more coming in either by the end of the launch week, or early next week.
GWP. Yes, we will have GWP’s.
We will have Donutella’s Sweet Shop coin purses, we will have huge, mega, giant, Donut pool floats, we will have Donutella stickers and we will also have some other surprises. We have not yet been confirmed the exact amount of coin purses, but as soon as we know, we will let you know how to get one. And it’s really, really cute…
As for the stickers and Donut pool floats, our warehouse will make the decision, based on purchase. It’s going to be surprise.
Still almost two weeks to go, and the excitement is already huge. Remember to breath, live life outside Donutella’s Sweet Shop and most of all, keep shopping.
More information coming closer to the launch.